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Troubleshooting

If you're prompted to authorize every SSH request​

If your experience with authorization prompts in the SSH agent doesn't match the authorization model, and you're prompted to authorize for every SSH request, you can send us an SSH diagnostics report.

You must use a beta or nightly release of the 1Password app to create an SSH diagnostics report.

Step 1: Set up SSH diagnostics recording​

To start recording SSH diagnostics, create a directory named ssh-diagnostics in the 1Password data directory:

After you create the ssh-diagnostics directory, you can record SSH diagnostics.

Step 2: Run some SSH requests​

Run a few SSH requests using your preferred setup and tooling, where you expect to be prompted to authorize once, but are instead prompted for each request.

Each SSH request you run will be logged as a pair of JSON files in the ssh-diagnostics directory, located at:

Step 3: Create a ZIP file of your ssh-diagnostics directory​

After you've run some SSH requests and recorded some diagnostics information, create a ZIP file of your ssh-diagnostics directory and then delete the directory:

When you delete the ssh-diagnostics directory, SSH diagnostics recording is disabled.

Step 4: Remove personally identifiable information (PII) from the diagnostics files​

The files generated during the SSH diagnostics recording may contain PII, like your OS username, Git repo names, and SSH hosts. The 1Password app attempts to redact as much of this data as possible and you'll see things like <redacted:username>, <redacted:git-repo>, and <redacted:host> in the generated JSON files.

However, there could still be some PII contained in your diagnostics files. Make sure to check for any information you don't want to include, like a company name that appears as part of a path, and redact it. Then recreate your ZIP file.

Step 5: Submit your diagnostics report​

Submit your ZIP file

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